Frequently Asked Questions
What's so special about ordering from Great American?
Is there a money back guarantee?
What if there's a problem with my order?
What if I'm not quite sure what product is best for my need?
Will I receive a confirmation phone call or email after I place my order?
Can I cancel an order once it has been placed?
Will my information be sold to other companies?
Do I have a particular sale representative I have to ask for when I call?
What are my payment options?
Will I receive an invoice with the order?
Is there a canceling fee?
How many samples am I allowed to try?
When my order is placed online, how long does it take to be processed?
Does state sales tax apply to my order?
Can I use a purchase order for my order?
Reusable Vinyl Balloons and Balloon Clusters Frequently Asked Questions.
What are the shipping charges for Alaska and Hawaii?
Can I return my items for a refund?
How much are shipping charges for my order?
We work harder to AMAZE, ASTONISH, and ASTOUND our customers each and every day! Give us a try and let us show you!
We are not satisfied until you are. We stand behind our products with a Lifetime Guarantee for the suggested lifetime of our products when used as intended, and there are no restocking fees! We always welcome your feedback on any product you purchase.
Call us at 1-800-676-3979. If your product isn't exactly what you wanted, we'll pick it up--at no cost to you. We'll make it right or it's FREE. We stand behind all our products with a Lifetime Guarantee for the suggested lifetime of our products when used as intended, and there are no restocking fees! We strive to be the company you rely on day after day.
We can help. Our expert Customer Service team is dedicated to understanding your business! Several members of our customer service team have been property managers for years, and are here to help you. We can talk you through the options available to you, and even send free samples! Call us at 1-800-676-3979. We'd love to talk to you!
Phone: 1-800-676-3979 - Fax: 1-800-423-6808 - Email: email@example.com
Yes! You will receive an email confirmation the same day you place your order. It will list the items you’ve ordered as well as how to contact us if there is a problem.
Our warehouse starts pulling your order as soon as the order is entered! In the event you need to change your order, please give us a call at 1-800-676-3979 and we can ship you the right item or properly address your needs.
Absolutely not! Great American Property Management Products will never sell your name or information to any company.
No, all of our call center representatives are industry trained to find you the solutions you need.
We offer your choice of several options, we accept Visa, Mastercard, American Express, Discover and SmartPay (U.S. Government) credit cards. If you are an established Property Management Company you can set up an account with us, no credit application is necessary! You're automatically approved up to $1000. We send you an invoice with net 30 terms.
Yes, it will mail separately from your shipment if you are paying with your net 30 account.
As many as your would like! All of our paper items are available for samples.
All orders placed by 4:30pm CST Monday-Friday will be processed and shipped the SAME business day.
Yes, all orders will be charged a sales tax following their individual state's tax rules in accordance to the Supreme Court's Wayfair decision. Texas customers are required to pay 8.25% sales tax and will also be charged on the order.
Q: Do Reusable Vinyl Balloons really save money over traditional helium balloons?
A: Absolutely! A 17" helium balloon now costs most areas over $1 to inflate after all costs and taxes are tallied up. Therefore, most of our products would be paid off in just 2-3 weeks!
Q: How long do the Reusable Vinyl Balloons last?
A: The Balloons will not pop unless punctured. However, over time some colors (like red) will fade a little. Normally you can expect 5-7 months before any fading is noticeable but this is dependent on exposure and intensity of the sun. They will stay shiny as long as the surface is relatively clean.
Q: What do you fill the Balloons with?
A: Just plain air. You may use our compressor, an air pumps or simply inflate by mouth. Because the Balloons are supported by a fiberglass rod NO HELIUM is required. DO NOT USE HELIUM as it is a very active gas and will escape thru the vinyl over time causing a saggy look.
Q: What special tools do I need to install the pole kit?
A: None. If you are installing the Reusable Vinyl Balloon Cluster pole kit, use our Aluminum Ground Stake. The Balloon Cluster can be mounted with our fiberglass stake. You will need a common hammer to tap the stake into the ground.
Q: How do I install the bracket, suction cup or pole kits?
A: Please see our installation instructions.
Q: Will the Poles rust?
A: No. Our Reusable Vinyl Balloon Poles are manufactured from 6061 grade aluminum with an anodized finish.
Q: Can the Reusable Vinyl Balloons withstand high winds?
A: Yes. They were designed for wind. All of our attachments (Pole, Suction Cup and Brackets) have been tested under constant winds averaging 65 MPH or more. More wind means more action!
Q: Can the balloons be reused?
A: Yes. The vinyl balloons have a reusable valve and can repeatedly be inflated and deflated without any problems.
Shop our entire line of Reusable Vinyl Balloons!
Most orders follow a simple shipping charge schedule based on the dollar amount spent on the order.
Please note: Due to the size and weight of some of our products, freight must be quoted for each order. During the quote process, size, location, and optional liftgate service is factored in. All items where freight needs to be quoted are marked with the following disclaimer: "Please note: Freight will be added to your invoice. We will call you with a quote before processing your order. Free Shipping offers do not apply. These rates apply to the Contiguous US only. For shipping outside this area there will be additional charges."